Thank you for shopping with Wholesale Toys. We want you to be completely confident in your purchase. Please note you have up to 14 days to inspect and return any defective items. After 14 days no refunds/credits can processed. Please return defective or incorrect products in original shipping carton, with all original packaging in tact. Once items have been inspected, the refund/credit will be issued. In some cases photographic evidence of damage/defect may be required. Please note the customer is responsible for paying return shipping cost, as free shipping is provided for initial shipment by Wholesale Toys. Clearance items can only be returned for an in-house credit, and only if said items are defective. For any return shipping questions, please contact us at 305-400-9040.